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All articles →Account Issue
Sign-in, password, email, deleting your account.
Billing & Payment
Refunds, charges, and tournament fees.
Technical Issue
App problems, score submission, notifications.
General Inquiry
How EliteBrackets works, pricing, support hours.
Abuse Report
Report inappropriate behavior or safety concerns.
Popular articles
Account Issue
How do I reset my password?
On the sign-in screen, tap "Forgot password" and enter your account email. We'll send a reset link that stays valid for 1 hour.
Billing & Payment
How do refunds work?
Each tournament sets its own refund policy (immediate, manual review, or batched after the event). You'll see the policy on the registration page before you pay.
Technical Issue
My match scores won't submit
Most score-submission issues are caused by a stale session. Try pulling to refresh the match page, or sign out and back in.
General Inquiry
How do I create my first tournament?
From the Tournaments page, click "New tournament" and the create wizard walks you through the basics: name, dates, venue, registration window, and your first divisions.
General Inquiry
Is EliteBrackets free to use?
The app is free to download and use. You only pay when you register for a tournament — any fees are set by the tournament director and shown clearly at checkout before you pay.
Account Issue
What's the minimum age to use EliteBrackets?
You must be at least 13 years old to create an EliteBrackets account. We verify this with the date of birth you provide during onboarding — accounts that report an age under 13 are not accepted.
Still need help?
Reach our support team — we reply within 24 hours on weekdays.