Do I need to approve refunds?

No — there is no approval step. Who decides depends on who ended the entry.

When a PLAYER withdraws, your refund schedule decides the amount and it goes out immediately — those show as "Refunding" and then "Refunded" on your Payments page, and there is nothing to approve.

When YOU remove someone, no schedule applies: you decide. The prompt starts at their full entry and division fees and you can lower it, with a reason and a short note. Record it properly — if that player later disputes the charge with their bank, your note is what we file on your behalf, and a lost dispute comes out of what you're owed.

You can also refund more than the schedule returned — including on a withdrawal it returned nothing for — from that player's row on the Payments page.

Rarely, a refund shows as "On hold with support". That means EliteBrackets support is resolving it — a dispute, or something no schedule could price — and there is nothing for you to do. A refund on hold has to be resolved before you can finalize; email support@elitebrackets.com if you need it sooner.

The platform service fee is never refunded on any path.